Improved customer satisfaction thanks to up-to-date data

Meeting the needs and expectations of customers and partners is a top priority for every company. For Roger Pradier, an expert in high-end lighting fixtures, this meant providing up-to-date product data. A challenge easily met thanks to PIM.

751292150
50
employees
91
countries covered by the brand
3500
points of sale
Sector
Lighting, home
Users
11
Products
8000
Sales channels
Websites, retailers, distributors, store

Background

For over 100 years, the Roger Pradier® company has been working tirelessly and passionately to brighten up our everyday outdoor spaces. Located in the heart of the Centre region of France, the company's 50-strong team brings its unrivalled expertise and Made in France manufacturing quality to bear. Roger Pradier® illuminates and accompanies life in many outdoor projects: hotels, restaurants, residential, gardens, terraces, urban spaces...

The issues

Lack of centralized data

All product-related information was not gathered in a single environment, but scattered across several locations, resulting in a lack of data reliability and quality .

Improving the flow of information between teams

Each department had its own data and did not communicate sufficiently with each other. Duplication and the risk of errors remained.

Optimizing project management

Insufficient overview of the project from A to Z, preventing teams from working efficiently and effectively.

Solutions from PIM Quable

PIM Quable has given Roger Pradier's teams a much more powerful data model to open new commercial and technological doors.

Deploying an ergonomic platform

Quickly: you don't need to be a computer scientist to enter data, as each stakeholder is involved in an easy, intuitive way.

Automate the creation of product sheets

Thanks to product data, technical data sheets are generated automatically , saving teams a considerable amount of time.

Anticipate opening up to other markets more serenely

Thanks to the management, from PIM, of different product codes for certain countries such as the United States.

Quable has enabled Roger Pradier to :

Develop clear workflows and dashboards
Develop clear workflows and dashboards
And so get an overview of the project.
Easily centralize product data
Easily centralize product data
Everything is centralized in a single environment.
Quickly push products onto the web
Quickly push products onto the web
To develop the brand's website and omnichannel strategy.

We can now give our customers the data they need, and it's always up to date.

Aurélien Paudat
|
Head of IT & Digital Machines at Roger Pradier
We can now give our customers the data they need, and it's always up to date.
Aurélien Paudat
Head of IT & Digital Machines at Roger Pradier
Intuis

The power of PIM for easy data contribution