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FAQ about our services
What Customer Support does Quable provide?
The PIM Quable platform includes customer support, which you can call on at any time via a ticketing tool, the Service Desk. Its aim is to quickly deal with customer and/or user requests, and to provide a suitable response as quickly as possible.
What type of requests can I send the Service Desk?
You can initiate a conversation/chat, if your request is related to an outage (minor, major or critical), if you need clarification on a setting, functionality or configuration or if you want Quable support to perform small maintenance or setup tasks on PIM Quable
How long does it take to process a Service Desk ticket?
Customer Support is committed to responding to all tickets within four business hours. Thereafter, the processing time depends on the level of criticality you have declared. If it is a critical failure, the processing time is eight working hours, a major product failure, four working days. Major project breakdowns will be processed as soon as possible.