Why are SaaS tools popular with system integrators?

In order to anticipate or adapt to their ecosystem, businesses are looking for increasingly innovative, user-friendly and high-performing tools to meet the business needs expressed by their teams.

The benefits of a SaaS solution

The SaaS model offers numerous advantages as it enables companies to respond more quickly to teams’ requests by implementing a solution within short cycles and within a controlled budget, to simplify the development of new strategies whilst benefiting from greater scalability: new features, usability improvements, etc. With little or no involvement from the IT department and no specific development work required, technical expertise is no longer a key factor for success but instead supports a project-based approach that is entirely business-focused.

From the integrator’s perspective, SaaS presents a major challenge as it requires a new philosophy and new project methodologies. Integrators are reinventing themselves and surrounding themselves with consultants who have a thorough understanding of the environment and business skills, and who are experts in change management.

Yes, but do shorter projects and less bespoke development mean less business for an integrator?

Rest assured, the answer is no, and we’ll see how SaaS is a real asset for integrators.

SaaS is a perfect fit for integrators

SaaS enables integrators to:

• Better ensure the success and timetables of projects,
• Increase the number of concurrent projects by optimising resources whilst maintaining the same level of quality and efficiency,
• Diversify their support offerings by providing expertise that is more functional than technical,
• Offer expert profiles that are more highly valued by clients,
• Benefit from better support from the software provider at every stage,
• Last but not least, to build a long-term relationship with the client by factoring in the work to be carried out over the coming years,
• And to broaden their collaboration on the implementation of new tools.

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Conclusion

PIM, e-commerce, CRM, payroll, HR and BI solutions – an increasing number of applications offering a SaaS model are attracting businesses because they enable the complete outsourcing of infrastructure, maintenance, hosting, skills and IT resources.

SaaS presents a real opportunity for system integrators to master technologies that are simpler to implement, to offer personalised business support and on-the-ground assistance on an ongoing basis, whilst moving towards a more recurring revenue model.